Shipping Policy
This Shipping Policy outlines how orders for skincare and hair care products are processed, shipped, and delivered.
1. Order Processing
All orders are processed after successful payment confirmation. Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next working day.
Customers will receive an order confirmation once the purchase is completed and another notification once the order has been shipped.
2. Shipping Time
Delivery times may vary depending on the customer’s location and courier service availability.
Estimated delivery times are:
- Local deliveries: 3–5 business days
- Other regions: 5–10 business days
Please note that delivery times are estimates and may vary due to factors beyond control such as weather conditions, courier delays, or public holidays.
3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before completing the purchase. Occasionally, promotional offers may include free shipping on selected orders.
4. Order Tracking
Once the order has been shipped, customers may receive a tracking number or shipping update to monitor the delivery status of their package.
5. Delivery Issues
Customers are advised to ensure that the shipping address and contact details are correct at the time of placing the order. Incorrect or incomplete address information may cause delivery delays.
If an order is returned due to an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipping the order.
6. Damaged Packages
If a package arrives damaged, leaking, or tampered with, customers should:
- Take clear photos of the package and product.
- Contact customer support within 48 hours of delivery.
Requests should be sent to:
humayrasheikh03@gmail.com
7. Delivery Delays
While every effort is made to ensure timely delivery, unexpected delays may occur due to courier service disruptions, natural events, or other logistical issues. In such cases, updates will be provided when possible.
8. Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.
9. Contact for Shipping Support
For any questions regarding shipping, delivery, or order status, customers can contact customer support at:
humayrasheikh03@gmail.com